Refund policy

Last updated: August 25, 2026

At HUDUWEAR, we want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights regarding returns, replacements, and refunds.

1. Return Window
You have 30 days from the date of delivery to request a return, refund, or replacement. Requests made after 30 days will not be accepted.

2. Order Modification & Cancellation
Because our items are made-to-order, your order is only eligible to be modified or canceled within 4 hours of placement. After 4 hours, the order is locked for processing and can no longer be changed. Please email support@huduwear.com immediately if you need to cancel or modify your order.

3. Defective, Damaged, or Incorrect Items
We stand behind the quality of our products. If you receive an item that is defective, damaged during shipping, or incorrectly fulfilled (wrong size/design/color sent by us), you are eligible for a free replacement or a full refund.

  • Return shipping fee for defective items: $0.00 (Free).
  • Note: To save you time and hassle, we typically only require photographic/video evidence of the defect and will not ask you to ship the defective item back to us.

4. Sizing Issues & Buyer's Remorse
We want you to be completely happy with your purchase. If you ordered the wrong size, wrong color, or simply changed your mind, we accept returns within 30 days of delivery under the following conditions:

  • Items must be unworn, unwashed, and in their original condition.
  • Return Shipping Cost: The customer is responsible for paying the return shipping costs. Shipping fees are non-refundable.

  • Return Address: For eligible returns that require the product to be shipped back, the return address is our primary business office in Vietnam:
    HUDUWEAR - 135/8 Van Xuan, Tan Thanh, Buon Ma Thuot, Dak Lak 630000, Vietnam
    Customers in the United States may be required to ship eligible return items to this address. Return shipping costs for buyer-requested returns are the customer's responsibility, as described above.

Please contact us at support@huduwear.com before sending any item back so we can provide you with detailed return instructions. Once received and inspected, a full refund for the product price will be issued. To avoid unnecessary return shipping costs, we strongly encourage you to review our Size Guide carefully before placing an order.

5. How to Initiate a Return
If you receive a defective or incorrect item, you do not need to ship the product back to us. To start a replacement or refund claim, please send an email to support@huduwear.com within 30 days of delivery, including:

  • Your order number.
  • Clear photos/videos showing the defect or print error.

Once your claim is verified, we will process a free replacement or a full refund immediately.

Physical Address: HUDUWEAR - 135/8 Van Xuan, Tan Thanh, Buon Ma Thuot, Dak Lak 630000, Vietnam

6. Refund Processing Timeline

  • If your refund is approved, it will be processed immediately on our end.
  • The refund will be issued to the original payment method used for the order.
  • Please allow 5–10 business days for the refunded amount to appear on your bank statement, depending on your bank or credit card company.

7. Contact Us
If you have any questions about our Refund & Return Policy, please reach out to us:

  • Brand Name: HUDUWEAR
  • Physical Address: 135/8 Van Xuan, Tan Thanh, Buon Ma Thuot, Dak Lak 630000, Vietnam
  • Email: support@huduwear.com
  • Phone: +84 898 714 837
  • Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (GMT+7)